FAQ

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FAQ

How Can I Place An Order?

Select an item you like then select the size/color and click on “Add To Cart” then continue shopping until you are ready to complete your purchase. After that, click “Checkout” to confirm your items. Once you have made any changes and updated the quantities as desired, click “Check Out” to complete your order.

What Payment Methods Do You Accept?

HeirKidswear.com accepts:

  • Visa
  • MasterCard
  • American Express
  • PayPal

Promotion codes cannot be retroactively applied.

TO AVOID FRAUD: An order confirmation with a copy of your driver’s license and credit card may be required before processing an order. Order confirmations are to protect you against fraud.

Will I Be Charged Tax?

We are required to collect sales tax for the state of California only. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped.

How I Will Know That My Order Was Accepted?

You will receive an email confirmation shortly after your order has been placed. Please allow up to 2 business days for order processing. Feel free to contact us directly with any questions at 916-913-8700 from 9:00am-5:00pm, PST, via email at [email protected]

Can I Add or Remove Items From My Order Once It Is Submitted?

Once your order has been submitted, we begin processing your order, which entails a number of steps. During this time we cannot add or remove items from your order.

Can I Cancel My Order Once It Has Been Placed?

Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order.

Exchanges are prohibited. Exceptions are made only upon receipt of a damaged item, we will ship out a replacement, if available.

How Can I Check The Status of My Order?

You can check your order status clicking on “Track Your Order” located at the bottom of the site. Please allow up to 2 business days for order processing. Feel free to contact us directly with any questions at 916-913-8700 from 9:00am-5:00pm, PST, via email at [email protected].

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